1. Definitions
These are the terms and conditions governing the provision of training services by HW Training or its subcontractors with the exclusion of any other oral or written statement or agreement whatever its legal character
• ‘Client or Customer’ means a company or individual that completes a course booking form or enters into a contractual arrangement.
• ‘Delegate’ means the party or parties named as attendees on the course booking form.
• ‘Invoice’ means an invoice for the charges delivered by HW Training to the customer.
2. General
These Terms and Conditions shall apply to all training carried out in the provision of services by HW Training to the Customer in accordance with any order confirmation authorised by the Customer. No additions to, or modifications of, these Terms and Conditions shall have effect unless expressly agreed in writing by both parties and expressed to be amendments to these Terms and Conditions.
HW Training employees or agents are not authorised to make any representations whatsoever concerning the provision of services unless confirmed by HW Training in writing. The Customer acknowledges that it does not rely on, and waives any breach of, any such representations that are not so confirmed.
3. Acceptance of order
i. Bookings can be accepted at any time up to the course start date, subject to availability.
ii. An official confirmation must be received from the Customer in order to reserve a place. Prior to your confirmation, your place is only held provisionally.
iii. Confirmed bookings can be made by letter, fax or email (provisional bookings can be made by telephone, email or via our on-line service). Bookings will only be confirmed on receipt of written authorisation plus deposit or if booked within 10 days of the start date full payment.
4. Cancellations
If you notify us that you wish to cancel booked delegate places less than 16 working days prior to the commencement of the safety training course, you will incur cancellation fees as follows:
Period / Fee
- Less than 5 days / 100% fee
- 10 to 6 days / 50% fee
- 15 to 11 days / 25% fee
5. Cancellations Block Courses
Cancellations on block courses are none refundable.
6. Payment
Preferred payment method are bank transfer or Debit/credit card. Your card will be debited immediately upon purchase
7. Payment Block Courses
Preferred payment method are bank transfer or Debit/credit card through PayPal.
8. Complaints
If you have a complaint about any services provided by H&W Training, please contact us via the website or telephone 01387710557. One of our staff will contact you within 10 working days (excepting periods of closure, normally public holidays).
Our staff will investigate your complaint and aim to provide a satisfactory way forward within a further 10 working days, subject to the limits outlined in these terms and conditions.
9. International Organisation for Standardisation
H&W Training are a well established training provider and works to standards ISO 9001 for quality management and ISO 14001 for environmental management.
H&W FORESTRY SERVICES
If you have any queries please contact us at the Training Office.
H&W Forestry Services, Struie Bank,Sandylane, Dumfries DG11SA
Privacy Policy
In accordance with the Applicable Regulation, H&W Training will take all necessary measures to process personal data securely and confidentially.
In particular, to prevent personal data from being distorted, damaged or disclosed to unauthorised third parties, by ensuring a level of security that is appropriate to the risks linked to the processing and the nature of the data.
H&W Training undertakes not to keep the personal data for longer than strictly necessary for the purposes envisaged, in accordance with the Applicable Regulation.
H&W Training undertakes to store, anonymise and delete the data as soon as the purpose envisaged or storage period expires.
The maximum storage periods apply unless a request for erasure or termination of processing is made before the expiry of these periods. However, at the end of these periods, the data may be subject to temporary storage in order to satisfy our legal, accounting and tax obligations.
Articles 14 to 22 of Regulation (EU) 2016/679 of 27 April 2016 grant users the following rights:
– The right to access the Data,
– The right to rectification of the Data,
– The right to object to the collection and processing of the Data,
– The right to erasure of the Data,
– The right to restrict the collection and processing of the Data,
– The right to Data portability.
The user may exercise his/her rights by sending a request by email to info@hwtraining.co.uk or by post to the following address: H&W Training, Struie Bank, Sandy Lane, Locharbriggs, Dumfries, DG1 1SA.
