Terms and Conditions

1. Definitions

These are the terms and conditions governing the provision of training services by HW Training or its subcontractors with the exclusion of any other oral or written statement or agreement whatever its legal character

• ‘Client or Customer’ means a company or individual that completes a course booking form or enters into a contractual arrangement.
• ‘Delegate’ means the party or parties named as attendees on the course booking form.
• ‘Invoice’ means an invoice for the charges delivered by HW Training to the customer.

2. General

These Terms and Conditions shall apply to all training carried out in the provision of services by HW Training to the Customer in accordance with any order confirmation authorised by the Customer. No additions to, or modifications of, these Terms and Conditions shall have effect unless expressly agreed in writing by both parties and expressed to be amendments to these Terms and Conditions.

HW Training employees or agents are not authorised to make any representations whatsoever concerning the provision of services unless confirmed by HW Training in writing. The Customer acknowledges that it does not rely on, and waives any breach of, any such representations that are not so confirmed.

3. Acceptance of order

i. Bookings can be accepted at any time up to the course start date, subject to availability.
ii. An official confirmation must be received from the Customer in order to reserve a place. Prior to your confirmation, your place is only held provisionally.
iii. Confirmed bookings can be made by letter, fax or email (provisional bookings can be made by telephone, email or via our on-line service). Bookings will only be confirmed on receipt of written authorisation plus deposit or if booked within 10 days of the start date full payment.

4. Cancellations

If you notify us that you wish to cancel booked delegate places less than 16 working days prior to the commencement of the safety training course, you will incur cancellation fees as follows:

Period / Fee

  • Less than 5 days / 100% fee
  • 10 to 6 days / 50% fee
  • 15 to 11 days / 25% fee

Cancellations on block courses are none refundable.

If you have any queries please contact us at the Training Office.